Effective Date: December 1, 2025

Kalunara values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with us online (the “Services”).

By using our Services, you agree to the practices described in this policy.

Information We Collect

A. Information you provide to us
We may collect information you choose to provide, such as:

• Contact details: name, email, phone number, shipping/billing address
• Order details: items purchased, order history, returns/refunds
• Account details (if you create one): login credentials and profile information
• Customer support messages: what you send us via email, chat, forms, or social media
• Marketing preferences: newsletter signups, consent choices, communication settings

B. Information collected automatically
When you use our Services, we may automatically collect:

• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring links
• Cookie and tracking data: cookies, pixels, and similar technologies (see Section 6)

C. Payment information
Payments are processed by third-party payment processors (for example, Stripe / WooPayments). We do not store your full card number on our servers. Payment processors handle your payment details according to their own privacy policies.

How We Use Your Information

We use your information to:

• Process orders (payment, fulfillment, shipping, returns, and customer service)
• Communicate with you about orders, updates, and support requests
• Improve and secure our website and Services (fraud prevention, debugging, performance)
• Send marketing communications if you opt in (email/SMS, promotions, product news)
• Comply with legal obligations (tax, accounting, and regulatory requirements)

How We Share Your Information

We may share your information with trusted service providers to operate our business, including:

• Payment processing (e.g., Stripe / WooPayments)
• Shipping and fulfillment partners and carriers
• Website and ecommerce providers (e.g., WordPress/WooCommerce plugins and hosting)
• Customer support tools (helpdesk, chat, email providers)
• Analytics and advertising partners (if enabled), to understand site performance and measure marketing

We may also disclose information:

• To comply with law or respond to lawful requests
• To protect rights and safety (fraud, security, misuse)
• In a business transfer (merger, acquisition, sale of assets)

We do not knowingly sell your personal information for money.
If we use certain advertising cookies, that activity may be considered “sharing” under some privacy laws (Your Privacy Rights (California + Other Regions)).

Sensitive Information

Please do not send sensitive personal information (like government IDs, full payment card details, or detailed medical information) through customer support unless we specifically request it for a legitimate purpose. If you choose to share sensitive details, we use it only to respond and assist you.

Data Retention

We keep personal information only as long as needed for:

• providing the Services,
• maintaining business records (e.g., tax/accounting),
• resolving disputes,
• enforcing our policies,
• and meeting legal obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• keep the site working (cart and checkout functionality),
• remember preferences,
• measure performance and improve the site,
• and (if enabled) support marketing and advertising measurement.

Your choices: You can control cookies through your browser settings. If we provide a cookie banner or preference center, you can manage your choices there.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure, so we cannot guarantee absolute security.

Your Privacy Rights (California + Other Regions)

California residents (CCPA/CPRA): Depending on what applies to you, you may have rights to:

• request access to personal information we collected about you,
• request deletion,
• request correction,
• opt out of certain “sale” or “sharing” (as defined by California law),
• and limit certain uses of “sensitive personal information” (if applicable).

How to submit a request: Email us at customer.support@kalunara.com with the subject line: “Privacy Request”.
We may need to verify your identity before completing certain requests.

Global Privacy Control (GPC): If your browser sends a GPC signal and the law requires it, we will treat it as a request to opt out of applicable “sale/sharing” via cookies where feasible.

EEA/UK (GDPR): If you are located in the EEA/UK, you may have rights such as access, rectification, deletion, portability, restriction, and objection, as well as the right to withdraw consent where processing is based on consent.

Children’s Privacy

Our Services are not intended for children under 13 (and not directed to minors). We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us and we’ll address it.

Third-Party Links

Our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies, not ours.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top shows when it was last updated. Continued use of our Services after changes means you accept the updated policy.

Contact Us

Email: customer.support@kalunara.com
Support Hours:9:00 AM – 5:00 PM (Pacific Time), Monday–Friday