Effective Date: December 1, 2025

Over view

Because our products are ingestible (dietary supplements + wellness powders), we follow strict safety and hygiene standards. If something goes wrong, we’ll make it right — but we can’t take back opened consumables.

Return Window (Unopened Only)

You may request a return within 30 days of delivery (based on carrier tracking) only if the product is:

• Unopened, unused, and in original condition
• Sealed (tamper seal intact, if applicable)
• Purchased directly from our official website

If approved, you’ll receive return instructions and a return authorization.

Non-Returnable Items

For safety and quality control, we do not accept returns or refunds on:

• Opened or used products (powders, capsules, sachets, etc.)
• Products with broken seals, missing components, or altered packaging
• Starter kits / trial packs / sample packs (including “The Starter Ritual,” if applicable)
• Final sale items (if marked)
• Gift cards (if offered)
• Free gifts or promotional items

Damaged, Wrong, or Missing Items (We Fix This)

If your order arrives damaged, incorrect, or missing, contact us within 7 days of delivery. Email customer.support@kalunara.com

Please include:

• Order number
• Photos of the shipping box + product(s)
• A clear photo of the issue (damage, wrong item, etc.)

If verified, we’ll provide a replacement or refund (our choice depending on inventory and what’s fastest for you).

How to Start a Return

Email customer.support@kalunara.com with:

• Order number
• Item(s) you want to return
• Reason for return (quick sentence is fine)

If approved, you must ship the return within 14 days of receiving the return instructions.

Return Shipping Costs

If you’re returning an eligible item because you changed your mind, you pay return shipping.

If the issue was our mistake (wrong item) or verified shipping damage, we’ll cover shipping or offer an alternative resolution.

Refunds (When Approved)

Refunds are issued to the original payment method only.

• Original shipping fees are non-refundable, unless the error was ours.
• Once your return is received and inspected (if a return is required), approved refunds are processed promptly. Your bank/payment provider may take additional time to post the credit.

Exchanges

We don’t do traditional exchanges. If you need a different item, the cleanest method is:

• Return (if eligible/unopened) → refund → place a new order

Lost Packages & Delivery Issues

If tracking shows delivered but you didn’t receive it:

• Contact us within 7 days so we can help you file a carrier claim or investigate.
• We may not be able to refund orders confirmed delivered, but we’ll work with you case-by-case.

International Orders, Duties, and Refused Deliveries

International customers are responsible for any customs duties/taxes.

If a package is returned to us due to:

• Unpaid duties/taxes
• Refused delivery
• Incorrect/undeliverable address provided at checkout

…we may refund product cost only, minus shipping/handling fees we cannot recover.

Chargebacks

If something’s wrong, contact us first — we’re faster (and nicer) than a bank dispute. Unresolved chargebacks may result in account/order restrictions when tracking confirms delivery.

Contact

Email: customer.support@kalunara.com
Hours: 9:00 AM – 5:00 PM (Pacific Time), Monday–Friday